Frequently Asked Questions

After completing your purchase, you'll receive an email with download links. You can also access your purchases in your account dashboard under 'My Downloads'. Files are available for download for up to 30 days after purchase.

All audio samples and loops are provided in high-quality WAV format (24-bit, 48kHz). Some products also include additional formats like MP3 or AIFF. Software plugins are provided as VST, AU, and AAX formats, compatible with most modern DAWs.

Yes, all samples and loops purchased from Lucky Audio are 100% royalty-free. Once purchased, you can use them in your commercial and non-commercial productions without any additional fees. The only restriction is that you cannot resell the samples themselves or include them in another sample pack.

Our software licenses typically allow installation on up to 2 computers simultaneously, as long as they are for your personal use. For commercial studios or educational institutions, please check our licensing options for multi-user agreements.

We offer a 14-day refund window on all digital product purchases. If you're not satisfied for any reason, contact us within 14 days at [email protected] for a full refund. For subscriptions, you can cancel at any time — monthly cancellations take effect at the end of your billing period, and annual subscriptions cancelled within 14 days are eligible for a full refund. See our Refund & Cancellation Policy for full details.

You can reach our support team through the Contact page on our website, or by emailing [email protected]. Our support hours are Monday to Friday, 9 AM to 5 PM (PST). We typically respond within 24-48 business hours.