SUPPORT
Product help, technical issues, and billing questions.
Get Help
Before Reaching Out
Including these details helps us resolve things faster:
- Your account email address
- Which product and version you need help with
- Your DAW and version (e.g. Ableton Live 12, Logic Pro 11)
- What happened vs what you expected
- Your macOS version and Mac model
- Screenshots or error messages if applicable
Common Questions
How do I activate my license?
After purchase, open the plugin and enter your license key from your Library. Each license supports up to 5 machines.
Can I transfer my license to a new Mac?
Yes. Deactivate the old machine from your Library and activate the new one. You can also deactivate from within the plugin.
I hit my machine limit. What now?
Deactivate a machine you no longer use from your Library, or contact support if you need help.
Do plugins work offline?
Yes. After activation, plugins run fully offline. For air-gapped studios, request an offline license file from your Library.
We typically respond within 1-2 business days. For general or business inquiries, see Contact.