Warranty & Support Policy

Last updated: May 11, 2026

Software Products

All Lucky Audio software products come with a 12-month limited warranty from the date of purchase. This warranty covers:

Access to all minor updates (e.g., 1.0 to 1.1) released during the warranty period
Technical support via email for installation and compatibility issues
Bug fixes and performance improvements

For major version upgrades (e.g., 1.0 to 2.0), registered users will be offered special upgrade pricing.

This warranty does not cover issues arising from:

Unauthorized modifications to the software
Use of the software on unsupported systems or with incompatible third-party plugins
User error or improper installation

Digital Audio Products (Samples & Loops)

All digital audio products are guaranteed to be of professional quality and free from technical defects. If you encounter any of the following issues within 30 days of purchase:

Corrupted files that cannot be repaired
Audio quality issues (e.g., unintentional clipping, noise)
Files not matching the advertised specifications

We will provide replacement files or, in cases where this is not possible, offer store credit or an alternative product of equal value.

Warranty Claims Process

To submit a warranty claim, please contact our support team at [email protected] with the following information:

Your order number or proof of purchase
Product name and version
Detailed description of the issue
System specifications (for software products)
Screenshots or error messages (if applicable)

Extended Support Options

For professional users and studios, we offer extended support plans that include:

Priority email support with faster response times
Direct phone support during business hours
Remote troubleshooting sessions for complex issues
Extended warranty coverage for up to 3 years

Lucky Audio is a brand of Three Sevens Creative LLC.